How can we help you today?

Select a topic:

-Where can I track my order ?

If your order has been sent to you using a trackable service, you can follow its journey to you. Simply insert bellow your Order ID or tracking number that we sent you to your email.

+I’m missing an item from my order, what do i do ?
+I have an incorrect item in my order, what do i do ?
+What should i do if my order hasn’t been deliverd yet ?
+My order status is still in process, when it will be shipped ?

Select a topic:

-Can I cancel/edit my order after i place it ?

After you have placed your order you have a limit time of 24H to cancel or edit your order. If you wish to edit your order, please enter your order id bellow:

+I’ve cancelled my order – when will my money be available again?

If you've cancelled your order , please allow it 48h to 72 hours to receive your money back.

+Will my parcel be charged customs and import charges ?

In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs.

+What happens if i’m not in when my order arrives ?

If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange...

+What do i do if my parcel is stuck on customs ?

In case your order gets stuck on customs, you will receive an email with incstuctions in how to proceed. In case you are from Brasil, please visit this link

Select a topic:

-How do I join Pandoo Club ?

Shopwala club is a private service for golden clients.

+How do I cancel my Pandoo subscription ?

After you signup with our Pandoo club, you will receive a personal discount code, that will give you access to discounts in all products from our store.

+Will my parcel be charged customs and import charges ?

In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs.

+What happens if i’m not in when my order arrives ?

If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange...

+What do i do if my parcel is stuck on customs ?

In case your order gets stuck on customs, you will receive an email with incstuctions in how to proceed.

Select a topic:

-Can I cancel/edit my order after i place it ?

After you have placed your order you have a limit time of 24H to cancel or edit your order. If you wish to edit your order, please enter your order id bellow:

+I’ve cancelled my order – when will my money be available again?

If you've cancelled your order , please allow it 48h to 72 hours to receive your money back.

+Will my parcel be charged customs and import charges ?

In most cases, any customs or import duties are charged once the parcel reaches its destination country. You may be charged for handling fees and taxes as your order passes through customs.

+What happens if i’m not in when my order arrives ?

If you are not in when your parcel arrives, the carrier will leave a card telling you where it is. It might be left in a safe place or there will be details on how to pick up your order or rearrange...

+What do i do if my parcel is stuck on customs ?

In case your order gets stuck on customs, you will receive an email with incstuctions in how to proceed. In case you are from Brasil, please visit this link